Today (Tuesday) I just called 80, and got exactly the same questions and bad solutions that did not work on Saturday. Everything described here is exactly what's happening for me. I then googled Adobe Indesign download Mac OS X 10.11.6 and found this forum. I spent an hour chatting to Deeksha Vijay on Saturday, whose suggestions were of no use. I downloaded Photoshop free trial, which worked fine, but a week later I tried to download InDesign free trial and it would not download, no error message, and Creative Cloud would not open.
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